Returns & Warranty

Returns within 30 days

If a piece is not right for you, you can return it within 30 days of delivery. It must be unused, in its original condition and packaging, with any tags still attached. We will refund you or, if you prefer, exchange it for another width, colour or piece.

What cannot be returned

• Personalised pieces — anything with hand-stamped initials, names or other custom work.
• Artisan Seconds — one-off pieces with small cosmetic marks, sold at a lower price. Each is shown with a photo of the exact piece and a condition note, and is sold as final sale unless the product page says otherwise.
• Gift cards.

These exclusions never apply to a piece that arrives faulty, damaged or not as described.

How to start a return or exchange

1. Sign in and open My Account → Orders → Request a return. Choose the pieces, the reason, and add photos if something is wrong. No account? Write to our support team with your order number.
2. We review your request, usually within two working days, and reply with a return label or the return address and instructions for your country.
3. Pack the piece securely, ideally in its original packaging, and send it back with tracking. Unless the piece is faulty or wrong, return shipping is paid by you.
4. When it reaches us and is checked, we refund you as set out in our Refund Policy, or send your exchange.

Damaged, faulty or wrong item

Please tell us within 48 hours of delivery, with photos of the parcel and the piece. We will replace it or refund you in full, including the original shipping — you will not pay to send it back.

Workmanship warranty — 2 years

We stand behind the hands that made your piece. Every Hendwerkes product is covered for 2 years from delivery against faults in stitching, edges, hardware and workmanship under normal use.

To make a claim, send us your order number and photos of the problem through My Account or to our support team. We will repair the piece, replace it, or — if neither is possible — refund it.

The warranty does not cover normal wear, accidents, cuts, burns, water or heat damage, or alterations made by someone else. Natural marks, colour changes, creasing and patina are part of real leather and are not faults — they are what make every piece unique.